For inbound call centres... If too many of your incoming calls are rolling over to
operators just because your IVR isn't able to find contact data for the ANI, we should talk. Most
IVR data providers only have access to white page or directory-assistance data. These sources only
give you access to about 120 million distinct phone numbers. However, many businesses have
access to other sources of data about which they may not be aware. These other sources can give
your IVR access to an additional 400 million distinct phone numbers. The more information you can
give your IVR and call automation systems, the fewer calls have to roll over to your call centre. If
you'd like information about the "rest" of the phone numbers, please contact us.
For outbound call centres... PacificEast works with outbound call centres in a wide
variety of industries. We want to make sure you know that access to different types of contact data
varies by the type of industry you serve. If you'd like to verify that you're getting access to all
available information, just give your account manager a call or contact our customer service
department.
For all call centres... PacificEast is your source for authoritative information
about the device - itself.
- Want to be able to verify the location of the phone? We can tell you.
- Want to know if a phone number is a landline, cell phone, VoIP phone or beeper? We can tell you.
- Want to know which carrier the phone is using? We can tell you.
- Want to know if the phone number is active and dialable? We can tell you.
- Want to verify the caller-id against the name on the account? We can help you.
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